Privacy policy
Last updated 1 October 2026
JADOO Cart (jadoocart.com) arranges services for events, such as decor, catering and photography, delivered by vendors we work with. This page explains what we collect when you use the site, why, and what you can do about it.
What we collect
- Your account: your name, and the email address or mobile number you sign up with. If you set a password, we keep only a one-way hash of it, which nobody at JADOO can read. If you continue with Google, we receive your name, email address and an identifier for your Google account, and nothing else.
- Your events and bookings: dates, times, venues, guest counts and notes, the services you add to your cart and book, and the addresses you save.
- Payments: the amounts you pay, how you paid (for example bank transfer or JazzCash) and its reference, recorded by our team. This site does not take card details.
- Help requests: your messages to our support team and their replies.
- Security data: the internet address your requests come from, used to stop repeated failed sign-ins, and when you last signed in.
How we use it
- To run your bookings: confirming, scheduling and delivering your services, and keeping your payment records.
- To keep you informed about them: emails, or texts if you gave us only a phone number, about bookings, payments, cancellations, your planner, replies to your help requests, and payment reminders. We do not send marketing messages.
- To keep your account secure: sign-in codes by text, password reset links, and limits on repeated attempts.
Who sees it
- Our team, each only as far as their work needs: Operations (bookings, payments and deliveries), your event planner (your event and how to reach you), and Support (your account and requests, when you ask for help).
- The vendors delivering your services, who receive only what they need to deliver them, such as the date, time, venue and a contact for the day.
- Providers who run parts of the site for us: our email provider sends our emails, Twilio sends our texts, and Google handles "Continue with Google" if you choose it.
We do not sell your data or share it for advertising.
Cookies
One cookie keeps you signed in (jc_session), and a short-lived one is used while you
continue with Google. Both are needed for the site to work, and scripts on the page cannot read them.
We use no advertising or tracking cookies.
How long we keep it
Account details stay while your account is open. Booking and payment records are kept for as long as we need them for our accounts and as the law requires.
Your choices
You can see and change your name, phone number, email and addresses on your profile, and sign out of every device at once. To get a copy of your data or close your account, ask us through Help in your account. Records we must keep by law, such as payments, are kept until we no longer have to.
Security
The site uses HTTPS throughout. Passwords are stored only as one-way hashes, sign-in codes expire within minutes, and each member of our team can open only the parts of the site their role needs.
Changes
When this policy changes, the date at the top changes too. We email customers about significant changes.
Contact
Questions about your data: use Help in your account.