Cancellations and refunds

Last updated 1 October 2026

Plans change. This page explains what you can change or cancel yourself, and how refunds work when something has been paid.

Before you have paid anything

• You can cancel a booking yourself from your account, at no cost, until any payment has been made towards it.
• Services in your cart are not booked yet: remove them, or change their quantity, whenever you like.

After you have paid

• Ask us through Help in your account. Tell us your booking reference and what you would like to change or cancel.
• We tell you what can be changed or refunded for your booking, taking into account what has already been arranged with the people delivering it.
• Refunds are paid back the way you paid where possible, and your booking shows every refund we record.

Changing the date or the details

Ask through Help in your account as early as you can. We will check whether the services you booked are free on the new date and confirm what changes.

If we have to cancel

If a service cannot go ahead, we tell you why straight away, and our team arranges any refund due for what you paid towards it.

On the day

If something is not as booked, tell us during or straight after the setup, through Help in your account, so we can put it right while we are still there.

Questions

Use Help in your account.